Terms of Use

General Terms of Use

The website http://www.sunnytiny.com/ is an online store for the sale of products via the internet (hereinafter referred to as the “Online Store”) of the business under the name Alexandros Kavasilas, based in Athens, 54 Makedonomachou Prantouna street, (VAT number 121207513 & Tax Office of Psychiko) tel. 210-6770103 and having the following email contact info@sunnytiny.com.

No part of the Online Store constitutes and cannot be considered in any case, instruction, advice or prompt for any act or omission, on the contrary it is at the discretion of the user to act according to their own will, after personal evaluation, excluding any relevant responsibility of the Online Store.

The user of the Online Store (hereinafter referred to as the “User”) before visiting the website www.sunnytiny.com (hereinafter the “Website”) must carefully read these terms and conditions, which apply to the use of the Online Store.

These terms constitute a single text together with the “Personal Data Processing Statement”, the “Withdrawal and Return Terms”, the “Shipping and Delivery Terms”, the “Payment Terms” and the “Cookies Information” which are also posted on the website www.sunnytiny.com, which the User must know before browsing the Website and which as a whole constitute the Terms of Use of the Online Store.

The use and browsing of the Online Store unreservedly imply the explicit consent and agreement with the Terms of Use of the Online Store. If the User does not agree with these terms, they must refrain from browsing the Online Store and from doing any transaction through it.

1. Submission & Acceptance of Order
1.1 Order Submission
Before submitting the order, the User declares through a special link that they have become aware of the specific terms and information concerning their order and in particular:
1.1.1. 1.1.1. They are aware of the main features of the product that they will order, as they are listed in the Online Store. The user must carefully read the special features of the product they are interested in before placing their order to such an extent that they have no doubt as to whether the product meets their needs. In case of doubt, they should contact the Online Store either by phone at 210-6770103 or by e-mail at info@sunnytiny.com in order to be adequately informed about the product they are interested in. Otherwise, the Online Store does not bear any responsibility due to insufficient information that the User had about the above.
1.1.2. They are aware of the price of the product that will be ordered. In particular, the listed prices of the product are the final ones, including the corresponding VAT. Related costs, such as transport costs or replacement costs, are determined by third party factors, e.g., the delivery timeframe, the means of delivery, the method of payment, etc. The User should also get informed about these costs before submitting the order.
1.1.3. 1.1.3. They are aware of how to withdraw from the contract of sale or of their general rights and obligations if they wanted to return the product they ordered. Specifically for these terms the User can be informed by reading the relevant part of the Website “Terms of Withdrawal and Returns”
The confirmation of the order by the User is a proposal for the purchase of the product and states unconditional acceptance of the terms concerning their order and them paying the cost of their order and the related charges that come with its execution.

1.2. 1.2. Acceptance of the Order – Τhe sales contract
As soon as the Online Store, receives the User’s order, it sends to the e-mail address stated by the latter, an automated e-mail with the confirmation of receipt of the order and its details.
If there is any pending issue in the order, the Online Store will inform the User by e-mail or will contact them at the telephone number they have registered during their registration or during their order on the Website.
If the order proposal is accepted by the Online Store, the latter sends a message to the User confirming/accepting the order.
The above e-mail confirms the content of the order, the total price and the delivery details of the order, as they were notified to the User before the order. The order is considered binding for the Online Store and the sale is considered to have been made only by sending and receiving the email that the order is complete.
The above messages are a basic condition for the proper processing of the order and cannot be deactivated.
It is suggested that the User monitors their e-mails and keeps them until the order is completed. In case the User does not receive an e-mail, they should inform the Online Store immediately.
The status of the order is updated at each change and the User can be informed about the progress of their order either through their account in the Online Store by selecting the field “Orders” in their Account or by phone at 210-6770103 or by sending an email to the email address info@sunnytiny.com.
The Online Store makes every effort to manage the order as soon as possible. In any case, it is committed to the acceptance, the rejection as well as giving a general update to the User for any issue related to their order no later than two working days from its submission except for vacation periods, for which the Online Store will inform the User. Saturday and Sunday are not considered working days.

2. Information – Product Description

The Online Store makes every effort for the completeness and validity of the information that appears on the Website and which concerns the essential features of each product and the services provided through the Online Store. However, in order for the User to make the decision to order a product, additional information may be needed. In this case they should contact the Online Store in order to confirm that the product meets the purpose for which they wish to buy it. In addition, the photographs provided for each product may differ not significantly from the final product due to the hand-made construction of that product.
The Online Store is not responsible for any technical or typographical errors that occur due to a technical or human factor inadvertently or due to reasons of interruption of the operation of the Website due to force majeure. In particular, in the context of good faith and transactional ethics, the Online Store reserves the right in case of a typographical or computer error in the price of a product to refuse the order for the specific product. In this case, the Online Store will contact the User in order to execute the remaining order or to cancel it in full depending on the User’s wish. In case of partial or total cancellation of the order, the Online Store is obliged to return immediately the money that the User may have paid under the cancelled sale contract. However, in case the User notices – under or above- a large deviation of a price in relation to the market value of the product, they should contact the Online Store at 210-6770103 or electronically before placing an order at the email address info@sunnytiny.com.

The Online Store does not guarantee the availability of the products mentioned on the Website, but is obliged to immediately inform the final consumers about their non-availability. In case of non-marking (un) availability of a product inadvertently due to a technical or human factor, the Online Store will contact the User in order to execute the remaining order or cancel it in its entirety, depending on the User’s choice. In case of partial or total cancellation of the order, the Online Store is obliged to return immediately the money that the User may have paid under the cancelled sale contract.

3. Limitation of Liability
The Online Store is responsible only for fraud and gross negligence in the fulfilment of its obligations, for the information or services provided through the Website as well as in case of delay in the delivery of the ordered products.
The Online Store is not responsible for any technical problems that might happen to the User during the use of the Website and which are related to the operation and compatibility of the User’s infrastructure. Indicatively, the Online Store does not guarantee and consequently is not responsible (nor by negligence) for any damage caused to the User, from the use of the Website. It also does not bear any responsibility for any compensation and financial satisfaction of the User or third parties, for reasons related to the operation or not, the use of the Website or any failure to provide information. Likewise, the Online Store does not guarantee that the Website or any other related website or the servers through which the content is made available to the User are provided without viruses or other harmful components. The cost of any corrections or services is borne by the User and in no case the Online Store. In addition, the Online Store is not responsible for acts or omissions of third parties and mainly for unauthorized interventions of third parties in the products, services and information available on the Website.

4. Intellectual Property Rights
The images, graphics, photographs, drawings, texts, services and products provided and generally all the content of the Website are the intellectual property of the Online Store and are protected by the provisions of both Greek law and European and international conventions.
Any complete or partial copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale or misleading of the public regarding the true copyright holder of the content of the Website is expressly prohibited.
Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content of the Website in any way or for commercial or other purposes is permitted only with the prior written permission of the Online Store or other legal copyright holder.
The names, images, logos and distinctive features that characterize and represent the Online Store as well as third parties contracted with it as well as their products or services, are exclusive marks and distinctive features of the Online Store or the above third parties and are under the protection of Greek, EU and international trademark laws and industrial, intellectual property and competition laws. In any case, their appearance on the Website does not constitute a reason for the transfer or assignment of their license or right of use. Regarding the content posted on the Online Store, on which the copyright belongs to a third party, the Online Store has received the relevant permission of the owner.

5. Obligations of the User
Each User agrees and accepts that they will not use the Website and the Online Store to send, publish, send by e-mail or transmit any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, expresses empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as insider information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property, contains software viruses or any other code, files or programs designed to interrupt, damage, corrupt or block any software or computer hardware, intentionally or unintentionally violates applicable Greek and Community law, may harass third parties in any way and any content used to collect or store users’ personal data..

6. Security

The Online Store places great importance to the issues of the security of the User’s personal data as well as the electronic transactions with the consumer and is committed to take all the necessary measures, using modern and advanced methods, in order to provide the maximum possible security of the User. Any information related to the User’s personal data and the transactions carried out through the Online Store, is secure and confidential.

The security of the Online Store is achieved by the following methods:

User Identification

The following two (2) identification codes are used for the identification of the User and in case the User wishes or is required to carry out the transaction: (a) the Password (e-mail or username) and (b) the Personal Security Code (password), which provide the User access with absolute security every time they use them.

The User is fully responsible for maintaining the confidentiality and concealment of the above password from third parties, since they are the only one who has access to them. Likewise, they can change them whenever they wish. However, for security reasons, the Online Store suggests the combined use of symbols, letters and numbers to create passwords, to avoid the use of easily traceable passwords and to change them at regular intervals.

In case of loss of identification passwords or their unwanted reveal to an unauthorized person, the User must immediately notify the Online Store.

Ensuring the confidentiality of the transfer of the User’s Personal Data
To best ensure the confidentiality of data transfer, the Online Store uses the SSL Connection encryption protocol.

Controlled Access (firewall)
Access to the Online Store systems (servers) is controlled by a firewall, which allows the use of only specific services by the User while at the same time prohibiting access to systems and databases that contain confidential data and information.

Encryption
Encryption is a way of encrypting information until it reaches the recipient, who in turn can decrypt it using the appropriate key. The Online Store uses a system, which first decrypts the information it receives, using the same key (it is predefined when the User logs in to the service) and then processes this information. With the same decryption process, the systems of the Online Store send information to the User.
Also, there is a 128-bit SSL encryption in any part of the Website where personal data (passwords, credit/debit card details, contact details, etc.) are entered. In particular, every time the User, after connecting to the Online Store using their password, places an order, all communication between their computer and the Online Store systems is encrypted using a 128bit key.

Confidentiality of Transactions

Any information transferred by the User to the Online Store is considered strictly confidential and the Online Store has taken all necessary measures to use them only within the permitted context of the services provided.
For the above purpose, the following measures have been taken:

Access to the User’s information and transactions is allowed only to authorized employees and only when it is necessary to process the User’s request.
The User’s information and their transactions are not disclosed by the Online Store to third parties, except only after written authorization of the subject or following a court decision, decision of another public authority or because of an obligation of the Online Store under a legal or regulatory framework.
In the event that the Online Store cooperates with third parties to support its systems and fulfil its obligations, it has taken the necessary measures to ensure confidentiality.
The User is able to request from the Online Store information concerning him as well as to request their correction, if they are able to prove the existence of incorrect data.
In any case, the User must for their own safety treat the information provided through the Website as confidential and secret and not disclose them to third parties.
In particular, in relation to the processing of personal data carried out by the Online Store, there is a special field on the Website for review by the User, entitled “Statement of Processing of Personal Data”.

7. Use of the Online Store by children
If the User is under 16 years old, they must request the permission of a parent or guardian before (a) creating a user account and
(b) placing an order, (c) send a message to the Online Store by email, (d) disclosing any information, (e) participating in any contest or (f) taking any action.
In any case, if the User proceeds with the above, it is presumed and they confirm that they have received the consent of their parent or the person exercising custody.

8. Applicable Law and Jurisdiction
Contracts through the Online Store and the use of the Website are governed by the provisions of Greek law and applicable European legislation. For the resolution of any dispute regarding the Terms of Use of the Online Store or on their occasion, the operation of the Online Store and regarding any general dispute between the Online Store and the User, exclusive jurisdiction is given to the competent Courts of Athens.
For the alternative settlement of the dispute, the User or the third recipient of the product and if they have the status of consumer as defined in the relevant legislation may address the competent bodies for alternative settlement of consumer disputes, such as the General Directorate of Consumer Protection of the Ministry of Development (Kanigos Square, 10181, Athens, e-mail address 1520@efpolis.gr, consumer line: 1520), the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel .: 210-6460734 ) and the Amicable Settlement Committees, according to article 11 of law 2251/1994, which are established by the prefectures.
Also according to the Directive 2013/11/EK for the alternative settlement of consumer disputes, which was incorporated in the Greek legislation with the K.Y.A. 70330oik./30.06.2015 (Β ‘1421) in combination with Regulation 524/2013 for the electronic settlement of consumer disputes, as in force, provides for the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union. If the User has the capacity of the consumer and has any problem with a purchase made on the Website, they can use the Online Dispute Resolution platform (ODR) https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. https://ec.europa.eu/consumers/odr/main/?event=main.home2.showIn Greece, the role of the ODR contact point has been taken over by the European Consumer Center of Greece (www.eccgreece.gr), Alexandras Ave. 144, 11 471, Athens, phone 210-6460284, 210-6460784 and email address info@eccgreece.gr. The consumer can contact the above body in order to guide him throughout the process of submitting and processing their complaint.

9. Final Provisions
If any of the Terms of Use of the Online Store is deemed invalid, it automatically ceases to be valid while the other terms remain valid.
The Online Store may modify the terms of use of the Online Store by making a revised version of them, by notifying the change through the Website and the modified terms will be valid for orders that will take place after their publication.

Withdrawal and Return Terms

If you have received a product and you want to return it, the return procedure is simple, easy and immediate.
Depending on your case, you should follow one of the procedures listed below:

Ι. Return due to the exercise of the Right of Withdrawal (according to, as in force, art. 3 of Law 2251/1994)

If you are a natural person (consumer) and the reason for purchasing the product is for personal use only, you have the right to withdraw from the sale contract within fourteen (14) calendar days from the delivery day to you and return the product to us, without having the obligation to state the reason.

The Right of Withdrawal applies if:
(a) The withdrawal declaration is submitted within fourteen (14) calendar days from the delivery day to you and the return of the product is made within fourteen (14) calendar days from the day we were informed about your Withdrawal,
(b) The product must be in the initial condition as you received it, with all the accessories and documents, the packaging must be robust, intact and generally in excellent condition, not damaged or incomplete with signs of damage and any extras, such as gifts, additional products and other things must be included,
(c) The product must be accompanied by all the necessary documents that act as a proof for this purchase (such as Receipt, Delivery Note, etc.).
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged the shipment cost.

Withdrawal Declaration
In this case, if you want to return a product, you must fill in the Withdrawal Form and, either send it by email at info@sunnytiny.com, or send it with the returned product.
You can find the Withdrawal Form here.

Charges & Product Return Time
The product return can be done with your own means of transport within fourteen (14) calendar days from the day we will be informed about your Withdrawal Declaration and you will bear the cost.

Control & Return of Money
If we receive the product within the period mentioned above and its condition is excellent, we will return the amount of money you paid for the specific product, by using the same payment method as you did, within fourteen (14) calendar days at the latest, from the day we were informed about your Withdrawal Declaration.
There may be a delay in the return of money until we receive the product return and confirm that its condition is excellent, according to what has been mentioned above.
There is no return of the amount corresponding to the shipping costs and Cash On Delivery service.
If payment for the product has been made by cash, bank transfer or Cash On Delivery, you should send us your bank account number (by sending, also, proof that it belongs to you) so that the money return can be completed.

If you have paid for the product by using credit or debit card, we will inform the Bank about the transaction’s cancellation and the Bank will proceed according to the agreement between you and the Bank. Following this information, we are not responsible, neither for the implementation of the terms agreed between you and the Bank, nor for the time and way of completion of this transaction.

Exception of Withdrawal Right:

For circumstances where they exempt from law and case law, the Withdrawal Right does not apply. Such cases are products that were made according to your preferences or/ and are personalized, products that are inappropriate, for reasons of health and hygiene, to be returned if they have been unpacked or may be damaged or expire soon.

ΙΙ. Return due to delivery of wrong product

If you want to return a product you received because you believe you did not order it, please contact us at info@sunnytiny.com or at the telephone No 210-67 70 103, until the next working day from the date you received the product, so that you can inform us about the case.
In this occasion, the return can only be accepted if the product:
(a) will be returned within fourteen (14) calendar days from the date of delivery to you,
(b) is in the initial condition as you received it, with all the accessories and documents, the packaging must be robust, intact and generally in excellent condition, not damaged or incomplete with signs of damage and any extras, such as gifts, additional products and other things must be included,
(c) is accompanied by all the necessary documents that act as proof for this purchase (such as Receipt, Delivery Note, etc.).
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged the shipment cost.

Return cost of wrong product
In case of prior communication between us, according to the above, to return the product and receive the correct one, we will bear the costs that will arise from the return of the wrong product and the shipping of the correct one.

Money Return
In case you would not like to send you the correct product and you prefer money return, we would like to clarify that:
If payment for the product has been made by cash, bank transfer or Cash On Delivery, you should send us your bank account number (by sending, also, proof that it belongs to you) so that money return can be made by depositing the value of the purchase.

If you have paid for the product by using credit or debit card, we will inform the Bank about the transaction’s cancellation and the Bank will proceed according to the agreement between you and the Bank. Following this information, we are not responsible, neither for the implementation of the terms agreed between you and the Bank, nor for the time and way of completion of this transaction.

ΙΙΙ. Return due to Claim of Wrong Product

If you would like to return a product that you purchased because you think that it is defective, please contact us at info@sunnytiny.com or at the telephone No 210-67 70 103, until the next working day from the date you received the product,so that you can inform us about the case and the evidence on the defect.
It is recommended, when you will receive your order from the courier company, please refer to the “Shipping & Delivery Terms” which are posted on the Website.
The product return and replacement with the same product can only be accepted if the product:
(a) will be returned within fourteen (14) calendar days from the date of delivery to you,
(b) contains all the accessories and documents, any extras, such as gifts, additional products, other things and its packaging (so as to be return to the supplier),
(c) is accompanied by all the necessary documents that act as proof for this purchase (such as Receipt, Delivery Note, etc.).
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged.
If you declare a product as defective, we have the right to proceed with the diagnosis of the product by a technician chosen by us.
We are only liable in case of a lack of an agreed characteristic or in case of a defect caused by us, while we are not liable in case of minor negligence. If the defect is caused by misuse of product, by bad quality packaging during shipping or by violation of the rules of use, we have the right not to proceed with replacement.
If it is found that was sent a defective product, then we will replace it (with the same product) at no extra charge.
As per the return cost but also the money return in case of a defective product, all those mentioned above in case of wrong product are applied.

Replacement – General Return Terms

All replacements must be made within fourteen (14) calendar days from the day you received the product, unless something different is stated in the terms.
Regarding seasonal products, such as Christmas, Carnival, Easter, Summer/ beach products and school products, replacement is not possible after these specific time periods.

All the products that are returned, must be accompanied by all the required documents that act as evidence for the transaction (Receipt, Delivery Note, etc.) and all the accessories, printed documents and any extras, such as gifts, additional products and other thing, unless something different is stated in the terms.
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged.
We would advise you to use the services of a courier company, since the shipping process is safer and we bear no responsibility in case there is a loss or damage of a product during the shipping.
We would recommend you not to use the products if you do not first check them and confirm that the product you received is the correct one.

In order to proceed with the replacement, we have to check that the products you return are in excellent condition and, also, confirm the availability of the new products that you are interested to receive.

You will be charged for the shipping costs of the new order.
For the returned products (no later than fourteen (14) calendar days), the prices that were valid at the time of purchase will apply, as shown in the receipt- invoice.
Unless it is stated with a special condition in these terms, the products, which are returned, are replaced by other products. Return of money is not possible. After a credit note is issued, it should be used, within 6 months, after its issuance for your next purchase.
The company has the right, at any time and without prior notice, to modify the terms in force and, also the value of the products available for sale, in accordance with the Code of Conduct for E-Commerce and the Consumer Protection Law.

IV. Order Cancellation

If you have placed your online order, you have not yet received the product you ordered and you would like to proceed with an order cancelation, you can contact us at info@sunnytiny.com or at the telephone No 210-67 70 103.

Return Address

As per the return products mentioned above, they should be returned to the address Makedonomahou Pantouna str., 54, PC. 11525, Athens (Sunny Tiny).
In case you need more help, please contact us at info@sunnytiny.com or at the telephone No 210-67 70 103. The Online Store has the right to change these terms by creating a revised version of them and publishing the changes on the Website. These revised terms are valid for orders that will be submitted after the publication.

Last update: March 2021