Withdrawal and Return Terms

If you have received a product and you want to return it, the return procedure is simple, easy and immediate.
Depending on your case, you should follow one of the procedures listed below:

Ι. Return due to the exercise of the Right of Withdrawal (according to, as in force, art. 3 of Law 2251/1994)

If you are a natural person (consumer) and the reason for purchasing the product is for personal use only, you have the right to withdraw from the sale contract within fourteen (14) calendar days from the delivery day to you and return the product to us, without having the obligation to state the reason.

The Right of Withdrawal applies if:
(a) The withdrawal declaration is submitted within fourteen (14) calendar days from the delivery day to you and the return of the product is made within fourteen (14) calendar days from the day we were informed about your Withdrawal,
(b) The product must be in the initial condition as you received it, with all the accessories and documents, the packaging must be robust, intact and generally in excellent condition, not damaged or incomplete with signs of damage and any extras, such as gifts, additional products and other things must be included,
(c) The product must be accompanied by all the necessary documents that act as a proof for this purchase (such as Receipt, Delivery Note, etc.).
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged the shipment cost.

Withdrawal Declaration
In this case, if you want to return a product, you must fill in the Withdrawal Form and, either send it by email at info@sunnytiny.com, or send it with the returned product.
You can find the Withdrawal Form here.

Charges & Product Return Time
The product return can be done with your own means of transport within fourteen (14) calendar days from the day we will be informed about your Withdrawal Declaration and you will bear the cost.

Control & Return of Money
If we receive the product within the period mentioned above and its condition is excellent, we will return the amount of money you paid for the specific product, by using the same payment method as you did, within fourteen (14) calendar days at the latest, from the day we were informed about your Withdrawal Declaration.
There may be a delay in the return of money until we receive the product return and confirm that its condition is excellent, according to what has been mentioned above.
There is no return of the amount corresponding to the shipping costs and Cash On Delivery service.
If payment for the product has been made by cash, bank transfer or Cash On Delivery, you should send us your bank account number (by sending, also, proof that it belongs to you) so that the money return can be completed.

If you have paid for the product by using credit or debit card, we will inform the Bank about the transaction’s cancellation and the Bank will proceed according to the agreement between you and the Bank. Following this information, we are not responsible, neither for the implementation of the terms agreed between you and the Bank, nor for the time and way of completion of this transaction.

Exception of Withdrawal Right:

For circumstances where they exempt from law and case law, the Withdrawal Right does not apply. Such cases are products that were made according to your preferences or/ and are personalized, products that are inappropriate, for reasons of health and hygiene, to be returned if they have been unpacked or may be damaged or expire soon.

ΙΙ. Return due to delivery of wrong product

If you want to return a product you received because you believe you did not order it, please contact us at info@sunnytiny.com or at the telephone No 210-67 70 103, until the next working day from the date you received the product, so that you can inform us about the case.
In this occasion, the return can only be accepted if the product:
(a) will be returned within fourteen (14) calendar days from the date of delivery to you,
(b) is in the initial condition as you received it, with all the accessories and documents, the packaging must be robust, intact and generally in excellent condition, not damaged or incomplete with signs of damage and any extras, such as gifts, additional products and other things must be included,
(c) is accompanied by all the necessary documents that act as proof for this purchase (such as Receipt, Delivery Note, etc.).
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged the shipment cost.

Return cost of wrong product
In case of prior communication between us, according to the above, to return the product and receive the correct one, we will bear the costs that will arise from the return of the wrong product and the shipping of the correct one.

Money Return
In case you would not like to send you the correct product and you prefer money return, we would like to clarify that:
If payment for the product has been made by cash, bank transfer or Cash On Delivery, you should send us your bank account number (by sending, also, proof that it belongs to you) so that the money return can be completed.

ΙΙΙ. Return due to Claim of Wrong Product

If you would like to return a product that you purchased because you think that it is defective, please contact us at info@sunnytiny.com or at the telephone No 210-67 70 103, until the next working day from the date you received the product,so that you can inform us about the case and the evidence on the defect.
It is recommended, when you will receive your order from the courier company, please refer to the “Shipping & Delivery Terms” which are posted on the Website.
The product return and replacement with the same product can only be accepted if the product:
(a) will be returned within fourteen (14) calendar days from the date of delivery to you,
(b) contains all the accessories and documents, any extras, such as gifts, additional products, other things and its packaging (so as to be return to the supplier),
(c) is accompanied by all the necessary documents that act as proof for this purchase (such as Receipt, Delivery Note, etc.).
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged the shipment cost.
If you declare a product as defective, we have the right to proceed with the diagnosis of the product by a technician chosen by us.
We are only liable in case of a lack of an agreed characteristic or in case of a defect caused by us, while we are not liable in case of minor negligence. If the defect is caused by misuse of product, by bad quality packaging during shipping or by violation of the rules of use, we have the right not to proceed with replacement.
If it is found that was sent a defective product, then we will replace it (with the same product) at no extra charge.
As per the return cost but also the money return in case of a defective product, all those mentioned above in case of wrong product are applied.

Replacement – General Return Terms

All replacements must be made within fourteen (14) calendar days from the day you received the product, unless something different is stated in the terms.
Regarding seasonal products, such as Christmas, Carnival, Easter, Summer/ beach products and school products, replacement is not possible after these specific time periods.

All the products that are returned, must be accompanied by all the required documents that act as evidence for the transaction (Receipt, Delivery Note, etc.) and all the accessories, printed documents and any extras, such as gifts, additional products and other thing, unless something different is stated in the terms.
If the products you return do not meet the conditions mentioned above, they will be returned back to you and you or the recipient will be charged the shipment cost.
We would advise you to use the services of a courier company, since the shipping process is safer and we bear no responsibility in case there is a loss or damage of a product during the shipping.
We would recommend you not to use the products if you do not first check them and confirm that the product you received is the correct one.

In order to proceed with the replacement, we have to check that the products you return are in excellent condition and, also, confirm the availability of the new products that you are interested to receive.

You will be charged for the shipping costs of the new order.
For the returned products (no later than fourteen (14) calendar days), the prices that were valid at the time of purchase will apply, as shown in the receipt- invoice.
Unless it is stated with a special condition in these terms, the products, which are returned, are replaced by other products. Return of money is not possible. After a credit note is issued, it should be used, within 6 months, after its issuance for your next purchase.
The company has the right, at any time and without prior notice, to modify the terms in force and, also the value of the products available for sale, in accordance with the Code of Conduct for E-Commerce and the Consumer Protection Law.

IV. Order Cancellation

If you have placed your online order, you have not yet received the product you ordered and you would like to proceed with an order cancelation, you can contact us at info@sunnytiny.com or at the telephone No 210-67 70 103.

Return Address

As per the return products mentioned above, they should be returned to the address Makedonomahou Pantouna str., 54, PC. 11525, Athens (Sunny Tiny).
In case you need more help, please contact us at info@sunnytiny.com or at the telephone No 210-67 70 103. The Online Store has the right to change these terms by creating a revised version of them and publishing the changes on the Website. These revised terms are valid for orders that will be submitted after the publication.

Last update: March 2021

Withdrawal and Return Terms